Shipping & Delivery
*We ship out orders Monday-Wednesday (excluding holidays)*
Deliveries: Local Deliveries typically take place on weekends. Once an order is placed, you will receive an email from us. We will get in touch to schedule the best time frame for your order to be delivered
How we ship our chocolates
Please allow up to 2-3 days to process and pack your order!
Because of the delicate nature of our chocolates, the best way to ship them out and achieve the highest quality is to arrive at its destination as quickly as possible. We put a lot of time and energy into creating and perfecting our chocolates, and shipping them is no exception.
To make sure that your order will arrive to your destination we can only offer a limited amount of shipping options due to our products being time and temperature sensitive.
We pack and ship our boxes with the utmost of care, this includes packing them in insulated boxes with ice packs, bubble wrap and a shipping timeframe of 1-3 days depending on the weather. Please note, we are not able to ship to P.O. boxes
Marble & Steel Craft Chocolates LLC is not responsible for products that are damaged or melted due to weather related delays, Carrier mechanical delays, or any other unforeseeable shipping circumstances that are out of our control.
We do our absolute best to pack boxes properly and ship orders to coincide with carrier shipping days to avoid issues as much as possible!
If there are any questions or concerns about shipping or deliveries please reach out to us!
All chocolate purchases are final sale and cannot be returned.
Because we are a food business, we are not able to accept returns of our products. If there has been a mistake in a shipment or receiving the wrong product, please contact us as soon as possible and we will do our very best to resolve the issue.